I just like to share my hell experience with others. As a new customer of Lenovo, I can't ask for any customer experience worse than these. I ordered a laptop, went through the configuration: double and triple checked. When I got the order cofirmation, I notice that all the items were taken the default: not the one I selected. I sent an email to websales@lenovo.com immediately (with 2-3 minutes). I waited for the Thanksgiving long weekend, no response. I sent another email from my another email account (just in case if it was blocked): no response. I just sent the third email from my work email account while waitig for 45 minutes on the phone.

Finally, someone answered my phone from oversea (just my wild guess). She told me that the order is in process and she can't amend the order. I need to call the sales team. Alright, please transfer me to your sales team. Oops, she said their line is down, please call back tomorrow!

I couldn't believe what I heard! Lenovo customer service sucks! It will be the worst customer service in the planet! Wish me luck that I can have my laptop upgraded.