here is another experience about the unbelievable lenovo service attitude=ineptitude.

in october 2009, i purchased two high-end W500s (at about 3.000 euro a piece) with vista ultimate 64bit. i purchased the laptops "ready for windows 7" and they came complete with the windows 7 ultimate 64 bit upgrade option.

right from the beginning, the video driver occasionally crashed. the screen froze for a few seconds, then the driver restarted and a bubble said something like "the amd driver has crashed and was restarted".

since the problem occurred rare enough to bother me, i was willing to live with it and had good hopes that windows 7 would heal everything.

well, guess what. the problem is much more severe and frequent now under windows 7.

internet explorer is totally unusable. it crashes about twice a minute. i am using firefox now which works fine.

anyway, the problem is a big nuisance and i want to be rid of it. asking too much from a 3000 euro computer?

the lenovo windows 7 pc-doctor self test finds errors with the video memory, the non-local video memory test fails.

and now comes the funny part. guess what lenovo wants me to do to "help"?

they require me to make a fresh install of windows vista in order to find the problem!!

is lenovo now completely nuts???

cheerio,
martin