I just like to share my hell experience with others. As a new customer
of Lenovo, I can't ask for any customer experience worse than these. I
ordered a laptop, went through the configuration: double and triple
checked. When I got the order cofirmation, I notice that all the items
were taken the default: not the one I selected. I sent an email to websales@lenovo.com
immediately (with 2-3 minutes). I waited for the Thanksgiving long
weekend, no response. I sent another email from my another email
account (just in case if it was blocked): no response. I just sent the
third email from my work email account while waitig for 45 minutes on
the phone.
Finally, someone answered my phone from oversea (just my wild
guess). She told me that the order is in process and she can't amend
the order. I need to call the sales team. Alright, please transfer me
to your sales team. Oops, she said their line is down, please call back
tomorrow!
I couldn't believe what I heard! Lenovo customer service sucks! It
will be the worst customer service in the planet! Wish me luck that I
can have my laptop upgraded.
thats true LENOVO and their product and their customer service they all Sucks, I
bought laptop from lenovo, and within 1 month after I bought the laptop I had 1 bright spot on the screen, so I called lenovo customer support and they told me” they cannot fix 1 bright spot, it has to be 3 or more bright spot to get it fixed” so after 4 months from date I bought laptop, I had total 3 bright spot on the screen!!!
so I called them again and they said “they cannot fix it because its not pixel problem!!!” so I called again to “lenovo’s unsolved issues department” with the hope that this time they will help me. so guess what tehy said? this was their answer from one of the top person in that department “we cannot do any thing for you because you didn’t buy this laptop from us!!!” yes, I didn’t bought that laptop directly from lenovo, I bought from office depot BUT IT IS STILL LENOVO LAPTOP!!!!!!!!!!!!!!!! so next time you are looking for laptop first thing to do is ignore the lenovo product…
Leslie’s Lenovo Customer Service Experience