I got a call at work today from the Lenovo repair center. The service rep said they had been forwarded the e-mail I sent to Sharon yesterday (Sharon never sent a response acknowledging my e-mail). The service rep then proceeded to set up the third repair case and said a box would be shipped out to me overnight (I didn't bother asking him to e-mail me a shipping label).
Day 19 – A call from the Lenovo service center
I got a call at work today from the Lenovo repair center. The service rep said they had been forwarded the e-mail I sent to Sharon yesterday (Sharon never sent a response acknowledging my e-mail). The service rep then proceeded to set up the third repair case and said a box would be shipped out to me overnight (I didn't bother asking him to e-mail me a shipping label).