The issue has not been resolved to my satisfaction.
The bezel is still not as snug as it should be around the LCD. In
fact, when I received it from the repair center, I had to snap a
section of it together at the very top. You can still see the bezel
separate considerably at the bottom of the LCD when opening the
laptop. It also makes a little popping noise when you open it.
In addition to that, there were several cracks on the laptop that
were supposed to be repaired in the initial repair. I did not look
very thoroughly at the case before sending it back for the second
repair (because of keyboard issue), but after receiving the laptop back
from the second repair, I noticed a crack where the battery connects to
the laptop.
I have attached two images highlighting the crack and the gap in the bezel at bottom of LCD. (These images can be viewed on the day 17 post)
At
this point, after sending the laptop back twice for repair, it doesn't
appear that a third trip will resolve these issues. I'm disappointed
in the service I've received from a company that produces an excellent
product. My main work machine is a T61 and I've recommended Lenovo products to several co-workers and friends.
Day 18 – My email response to Sharon at Lenovo
Hi Sharon,
The issue has not been resolved to my satisfaction.
The bezel is still not as snug as it should be around the LCD. In
fact, when I received it from the repair center, I had to snap a
section of it together at the very top. You can still see the bezel
separate considerably at the bottom of the LCD when opening the
laptop. It also makes a little popping noise when you open it.
In addition to that, there were several cracks on the laptop that
were supposed to be repaired in the initial repair. I did not look
very thoroughly at the case before sending it back for the second
repair (because of keyboard issue), but after receiving the laptop back
from the second repair, I noticed a crack where the battery connects to
the laptop.
I have attached two images highlighting the crack and the gap in the bezel at bottom of LCD. (These images can be viewed on the day 17 post)
At
this point, after sending the laptop back twice for repair, it doesn't
appear that a third trip will resolve these issues. I'm disappointed
in the service I've received from a company that produces an excellent
product. My main work machine is a T61 and I've recommended Lenovo products to several co-workers and friends.
Let me know what my options are at this point.
Thanks,
Dan