Thank you for taking the time to respond to our recent customer satisfaction
survey.
Lenovo strives to provide the highest standards in customer service, and
I apologize the service you received fell below those standards. You are
a valuable customer, and any dissatisfaction on your part indicates an
opportunity for improvement on our part in order to maintain the level
of satisfaction our customers expect and deserve. I personally want to
assure you that we take your comments very seriously and we will use them
to make improvements to our business.
Your comments on the survey were "Several
issues remained after repair – space bar did not work; bezel was not tight
around LCD; LCD was dim in corner.."
Records indicate machine was repaired, LCD replaced on case number
[Case # Removed] and returned via UPS tracking number [Tracking # Removed],
delivered on 02-0-2009. I do apologize for any inconvenience.
Has the issue with your
machine been resolved? If not what is going on with it so I will know what
direction we need to go in to get issue resolved.
Again, thank you for your honest feedback. We at Lenovo are dedicated
to the satisfaction and success of our customers.
If you have any further concerns or comments please feel free to email
me or call me at the number below.
At Lenovo we strive to ensure
our customers are Very Satisfied!! Sharon
Day 18 – An email from Sharon @ Lenovo