here is another experience about the unbelievable lenovo service
attitude=ineptitude.
in october 2009, i purchased two high-end
W500s (at about 3.000 euro a piece) with vista ultimate 64bit. i
purchased the laptops "ready for windows 7" and they came complete with
the windows 7 ultimate 64 bit upgrade option.
right from the
beginning, the video driver occasionally crashed. the screen froze for a
few seconds, then the driver restarted and a bubble said something like
"the amd driver has crashed and was restarted".
since the
problem occurred rare enough to bother me, i was willing to live with it
and had good hopes that windows 7 would heal everything.
well,
guess what. the problem is much more severe and frequent now under
windows 7.
internet explorer is totally unusable. it crashes
about twice a minute. i am using firefox now which works fine.
anyway,
the problem is a big nuisance and i want to be rid of it. asking too
much from a 3000 euro computer?
the lenovo windows 7 pc-doctor
self test finds errors with the video memory, the non-local video memory
test fails.
and now comes the funny part. guess what lenovo
wants me to do to "help"?
they require me to make a fresh install
of windows vista in order to find the problem!!
is lenovo now
completely nuts???
cheerio,
martin
hi there,
lenovo truly sucks ... and when i googled the two words,
your site came up :-)
i would like to share my recent W500
experience. lenovo has decided that win7 no longer supports SMS text
message functionality and that's it. they won't give you a different
software either.
so now, everytime i want to sign up for a
roaming package with my mobile provider i have to shut down, take out
the simcard, put it into a cell phone (of course, taking out the cell
phone's simcard prior to that), etc etc
lenovo simply shrugs and
says "that's what you get".
lenovo once. lenovo never ever again.
cheerio,
martin
Lenovo has removed their Thinkpad x201 tablet from their site and posted the following message:
This product is no
longer available for purchase on lenovo.com.
You may still buy this product from a Lenovo
retailer or reseller.
So much for making the fastest ultraportable tablet...
While looking for a replacement power adapter at Lenovo's outlet store, I came across the following:
Nice work! While I fully expect that the store is hosted / managed by a 3rd party vendor that Lenovo has chosen, publicly available debug info of this nature isn't a good idea.
Just to confirm that this is not a US-only experience. On November 14th 2009, I spent most of the day speccing a new laptop and finally settled for a ThinkPad. Over two days I created a customized machine and then purchased it, or so I thought.
The online status of my order went straight to 'Released', and stayed that way for the next four weeks! I sent emails to everyone I could, phoned everyone I could, and never got a response. I hung on their customer service line for ages before being cut off (you only get the option to leave a message so that someone can call you back, and they never do).
After four weeks I cancelled the order and was given a direct email address to complain to. Nobody replied or acknowledged any of my complaints even though sent to various addresses, including the US.
On the day I cancelled, I finally got a Sales Assistant who told me that my order could not be completed because they had no monitor screens! I'm not sure I believe her, but even if she was telling the truth, how contemptible not to inform me.
I'd never buy (or try to!) Lenovo again and I wouldn't advise anyone else to. I'm going back to Dell.